How eBay Streamlines Global Device Refurbishment with Blackbelt360

eBay has transformed how refurbished devices are processed globally — improving speed, consistency, and compliance across its Certified Refurbished Program with Blackbelt360.

As one of the world’s largest online marketplaces, eBay connects millions of buyers and sellers globally across new and refurbished goods. With sustainability and affordability at the heart of its mission, eBay has become a leading force in the circular economy by giving pre-owned devices a second life while reducing global e-waste.

To support its Certified Refurbished Program and meet the growing demand for verified second-hand electronics, eBay required a lifecycle-management solution that could deliver speed, compliance, and consistency across its network of refurbishment partners.

This need led to a strategic partnership with Blackbelt360 — a leading software platform that automates device diagnostics, grading, and secure data erasure, enabling global partners to manage the complete lifecycle of mobile and computing devices with confidence and efficiency.

The Challenge

As eBay’s refurbished-electronics category expanded, the company faced increasing complexity in managing the quality, security, and traceability of devices across multiple global vendors. Each partner operated under different standards, creating inconsistencies in testing, grading, and compliance. Variations in regional data-protection laws, including GDPR in Europe and ADISA in the UK, further complicated the process.

Manual testing and fragmented reporting systems limited scalability, while sustainability tracking lacked visibility and accurate measurement.
The risk was clear — without a unified system, scaling responsibly while maintaining trust and compliance would be increasingly difficult.

eBay needed a single, unified platform ensuring every device was tested, wiped, and graded to the same high standard — regardless of where it was processed — to maintain buyer trust and global compliance.

The Solution

Blackbelt360 collaborated closely with eBay’s refurbishment and compliance teams to implement an end-to-end device-lifecycle-management platform tailored to its needs.

The solution delivered five key capabilities:

• Automated Diagnostics and Grading
Every device now undergoes a comprehensive, automated testing process using Blackbelt360’s intelligent diagnostics suite. This ensures faster, more accurate, and repeatable grading outcomes across all refurbishment sites.
• Certified Data Erasure
Blackbelt360’s globally recognised data-wipe technology guarantees that all devices meet international security standards — including GDPR, NIST 800-88 and ADISA — providing full assurance that customer data is securely and permanently erased.
• Centralised Reporting and Traceability
A unified dashboard gives eBay’s teams real-time visibility into device status, testing accuracy, and compliance documentation. This centralisation eliminates fragmented reporting and strengthens accountability.
• Sustainability Alignment
The integration supports eBay’s circular-economy goals by enabling precise tracking of reuse rates, carbon reduction, and lifecycle extension.
• Seamless Integration
Implementation was straightforward, integrating smoothly into existing partner workflows across multiple regions and ensuring rapid adoption with minimal disruption.

The partnership also introduced WatchWipe, Blackbelt360’s innovative tool for wearable devices, allowing eBay to extend refurbishment beyond smartphones and laptops to smartwatches and emerging wearable categories.

The Results

Since integrating Blackbelt360’s lifecycle-management software, eBay has achieved measurable results across efficiency, compliance, and sustainability:

• ≈45 % faster device-processing speeds, enabling partners to scale without extra headcount.
• Full compliance with GDPR, NIST 800-88, and ADISA through verifiable certificates for every device.
• Consistent grading and testing standards, strengthening buyer confidence in the Certified Refurbished Program.
• Thousands of devices repurposed and reintroduced into circulation instead of landfill — preventing hundreds of tonnes of e-waste and reducing carbon emissions in line with eBay’s corporate circularity targets.

Customers can now purchase refurbished devices with the same level of trust they associate with new products, knowing each has been securely wiped and rigorously tested. This has further strengthened eBay’s reputation as a trusted marketplace for sustainable technology.

Conclusion

The partnership between eBay and Blackbelt360 represents a major step forward in large-scale circular innovation.
By uniting automation, compliance, and sustainability in one streamlined platform, eBay has scaled its refurbishment operations while maintaining customer trust and environmental responsibility.

Together, eBay and Blackbelt360 are setting the standard for scalable, secure, and sustainable refurbishment worldwide.

To learn how Blackbelt360 helps enterprise partners like eBay deliver secure, scalable, and sustainable device refurbishment please Request a Demo.