Insurance, Buyback and Trade-In
Settle on the device’s actual condition, with a record that supports the decision.
Every settlement is a judgement on a device you cannot see
A claim comes in, or a device arrives for buyback, and somebody has to decide what it is worth. Too generous and the margin goes. Too harsh and you have a complaint, an escalation and a customer telling other people about it. And in a proportion of cases the damage predates the claim entirely, which you can only demonstrate if you have the evidence to hand. Blackbelt360 replaces the judgement with a test record.
Condition established, not estimated
Automated hardware testing establishes what actually works and what does not - screen, battery, cameras, ports, sensors - and captures device identity alongside it. Automated grading turns those results into a consistent condition assessment, applied the same way on every device and by every assessor. The settlement follows the evidence, and the evidence stays on file if the decision is ever challenged.
Customer data removed and documented
Devices arriving for a claim, a buyback or a trade-in carry personal data, and the obligation to remove it transfers to you the moment they land. ADISA certified erasure, NIST 800-88 compliance verified by ADISA, and a tamper-evident certificate on every device. Supports compliance with GDPR and equivalent regimes. ISO 27001 certified information security throughout.
Automated hardware testing that establishes condition on arrival. 44 tests on Apple, 38 on Android, captured on every device.
ADISA certified erasure with a certificate for every device, so the data obligation is discharged and documented.
Consistent condition assessment, applied the same way by every assessor on every claim.
Settlement and offer values driven by a pricing matrix you configure, tied to the device’s own test record.
What Insurance, Buyback and Trade-In get
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Defensible settlements: The condition assessment is evidenced, so a challenged decision is answered with a record rather than an opinion.
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Consistent outcomes: The same device produces the same assessment whoever handles it.
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Pre-existing damage identified: Testing on arrival establishes the device’s actual state, not the state described on the claim form.
