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AdminMay 24, 2024 10:26:30 AM< 1 min read

Vodafone & Fonua's Trade-In Platform Enhancement

Vodafone, a global telecom carrier, and Fonua, a leading Irish logistics service provider, engaged Blackbelt360 to develop an innovative solution for streamlining their in-store trade-in processes, incorporating dynamic pricing functionality.

Challenge: 

To develop an in-store application capable of offering dynamic pricing and efficient trade-in processes to enhance customer experience. 

Solution:

A pioneering in-store diagnostics system was implemented, merging three original systems into one streamlined platform.

Benefits:

This integration has led to increased efficiency, faster service delivery, and centralized management, optimizing asset value and customer satisfaction.

Impact:

The creation of a powerful and agile platform has enabled seamless collaboration between a major carrier and a top tier third-party logistics provider.

The platform has been operating now since 2020 and has facilitated high-volume trade-ins, maximized pricing strategies, and improved the overall customer journey for both retailers and consumers.​​​​​

 

If you would like to know more about what solutions Blackbelt360 can offer, do not hesitate to reach out to our helpful team. 

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